Monthly Archives: December 2011

The Agile Business Holiday Customer Service: Help Them Relax

I’m sure I wasn’t the only one who shook his head reading about the Black Friday Walmart shopper who resorted to using pepper spray on her fellow shoppers in order to get what she wanted before everyone else.

The customer environment has changed in this new economy, and there are some important steps an Agile Business will make to help both the customer and your bottom line.

Recently a Consumer Reports survey found that 64% of customers have walked out of a store because of poor customer service, while 70% indicated they are willing to spend more at companies that provide superior customer service. Continue reading

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