Transparency Earns Trust

  Customers are all looking for transparency in a world filled with distrust. Hiding information is immediately taken as a negative in today’s world; therefore, to build any loyalty you must use transparency to build their trust in you. Entire industries are looked at with a negative eye by consumers because of the fee games being played. (Airline industry, can…

What Relationships Are You Building?

  Most executives recognize the importance of customer relationships and they invest plenty of resources to maintain those. I think there is a step missing in this equation for success. Make time to invest in your staff. Lost in the focus of pleasing stockholders and customers are the people who make a business sustain success: the staff. When executives spend…

Prioritize to be Productive

  I hear managers tell me they don’t have enough time in the day to do what they need to do while running from fire to fire, fires frequently of their own making. When you run from one crisis to another, you never make time for the important until it becomes the urgent. When you find yourself dealing predominantly with…