Tag Archives: Agile Advantage

Working With Someone Who Drives You Nuts

Working with someone who drives you nuts can range from the co-worker who is simply too loud to the one who has no control over their “personal habits” (Did he just hack up a hairball?) to the person who is an outright ogre to be around. Every one of these employees obviously make some contribution […]

Decision Scrutiny is Upon Us

In the age of over-reaction and ever-present cameras, every decision is tested under the bright lights of scrutiny. While watching a football coach get grilled by the press immediately following a crushing loss by his team, I wondered how most business leaders would be able to handle that type of close inspection for their day […]

4 Habits for Managers to Break

Experience can be very helpful in many ways when leading a workforce, but not changing with the times can make that experience obsolete quickly. Following are four ingrained managerial habits I see being used in my client organizations that need to be broken immediately. Bad Habit #1: Going with what you know Tried and true […]

Are You Ready for Your Facebook Live Moment?

Recently, we’ve seen employees come under social attack for video-recorded incidents of horrendous customer interaction. This is a trend that will grow. Are you ready? Follow these three ideas to better prepare yourself for the Facebook “Live” era. There are no secrets. The overshare culture has taken hold of our society. Nothing is off limits. […]

Dealing with Conflicts of Interest in the Workplace

I recently read with horror about employees at a North Carolina restaurant serenading a group of police officers with a foul-mouthed rap song degrading these customers. http://nypost.com/2017/05/01/restaurant-employees-sing-f-tha-police-rendition-for-cops/ I’m sure most of my readers who saw that story shook their heads and thought, “Who thinks that is considered acceptable behavior?” Many executives I work with are […]

The Age of Predictive Data

Quick data facts: 100 terabytes of data are uploaded to Facebook daily! Data production will be 44 times greater in 2020 than in 2009. Walmart handles more than 1 million customer transactions every hour, which are imported into databases. Big data is a top business priority and drives enormous opportunities for business improvement. By using […]