Tag Archives: agile business

Can a Leader Really Motivate?

Motivation is a concept that has been recently come into question. Can a leader really motivate another person or is motivation an inside job? The good boss knows it’s actually a combination of the two. If a person has no internal drive, no matter what type of environment, this person is not going to fully engage. By the […]

Success has Many Owners, but Defeat is an Orphan

Success has many owners, but defeat is frequently an orphan. Thomas Edison took credit for hundreds of patents, and his research staff rarely were credited with their contributions. The good boss knows that success stories are rarely a one-person job. Stepping up to take the credit for a department’s accomplishment is not the best choice for a leader […]

Customer Loyalty Programs that Work

Customers today are the savviest we’ve ever dealt with. They comparison shop, not just for cheaper prices, but for quickest rewards, best service, and greatest value as well. So it makes perfect sense they would shop for customer loyalty programs that really work. In fact, a big debate is happening among retailers whether loyalty programs work or just provide […]

The Agile Business Holiday Customer Service: Help Them Relax

I’m sure I wasn’t the only one who shook his head reading about the Black Friday Walmart shopper who resorted to using pepper spray on her fellow shoppers in order to get what she wanted before everyone else. The customer environment has changed in this new economy, and there are some important steps an Agile […]