Tag Archives: business

The Dangerous Devaluation in the New Economy (is What’s Killing Your Profits)

American businesses are trying to embrace any edge they can in this new economy yet in the process they are dangerously devaluing their organizations in their search for the edge over their competitors. Without a doubt consumers are smarter than they have ever been. They are better educated about options. Technology provides them with tools […]

The Agile Business Holiday Customer Service: Help Them Relax

I’m sure I wasn’t the only one who shook his head reading about the Black Friday Walmart shopper who resorted to using pepper spray on her fellow shoppers in order to get what she wanted before everyone else. The customer environment has changed in this new economy, and there are some important steps an Agile […]

An Agile Business is the New Stable Business

  Once upon a time the quality of your organization was significantly based on the stability of the institution and how long you had been in business. Many organizations, from restaurants to financial services, would boast about being in business for 50 years. The financial meltdown of 2008 taught us huge, long-respected organizations that had […]