Tag Archives: Customer Service

Dealing with Entitlement

Dealing with entitlements of customers and employees is a growing concern for business leaders. For example, in an online discussion, a person was upset about a restaurant wanting to charge for extra lettuce on his sandwich. How dare they! I watched the thread as people grew angry because a restaurant dared to charge for requested […]

Dealing with Conflicts of Interest in the Workplace

I recently read with horror about employees at a North Carolina restaurant serenading a group of police officers with a foul-mouthed rap song degrading these customers. http://nypost.com/2017/05/01/restaurant-employees-sing-f-tha-police-rendition-for-cops/ I’m sure most of my readers who saw that story shook their heads and thought, “Who thinks that is considered acceptable behavior?” Many executives I work with are […]

Customer Loyalty Programs that Work

Customers today are the savviest we’ve ever dealt with. They comparison shop, not just for cheaper prices, but for quickest rewards, best service, and greatest value as well. So it makes perfect sense they would shop for customer loyalty programs that really work. In fact, a big debate is happening among retailers whether loyalty programs work or just provide […]

The Agile Business Holiday Customer Service: Help Them Relax

I’m sure I wasn’t the only one who shook his head reading about the Black Friday Walmart shopper who resorted to using pepper spray on her fellow shoppers in order to get what she wanted before everyone else. The customer environment has changed in this new economy, and there are some important steps an Agile […]

Why is Simple So Compicated? A BizWizTV 3 minute video

Consumers, whether individuals or businesses, are overwhelmed with a barrage of information and choices. As a result, they often shut down and avoid the buying process altogether. Use these questions to apply the information Russell provides to fit your organization: 1. Do we need to pare down our product and service offerings to a more […]

The VIP Customer (Vast Influential Power)

Russell J White teaches how to maximize the new power customers have with social media technology. Here are 3 tips on how to ensure your customers are using their Vast Influential Power to help grow your business. For FREE discussion questions to go with this video, email me at RJWhite@PinnacleSolutions.org and they are yours to […]