Tag Archives: management

Perception and Preparation Create Performance

Whether you are in sales, guiding employees or dealing with upset customers, perception and preparation will determine the outcome of the situation you are facing. Perception No matter how we try to deliver information, how it is received and perceived can have all the impact in the world. Recently, I watched an overwhelmed waitress take […]

3 Marketing Mistakes that Kill Small Businesses

Small business owners usually focus on one of three areas of the business: addressing employee issues that can create problems and reduce service effectiveness, enjoying the passion for the task of creating their products, and making sure cash flow is in good shape.  Marketing for the small business owner is frequently tossed together with what […]

3 Components of Work Culture

Employees are moving on from companies because the employer’s work culture no longer fits their needs. I’m surprised when I ask small business owners about their work culture by how different their perspective is from that of their employees. As we see daily in the news, the evolution of culture of a workplace is changing rapidly […]

Retaining Millennials

For most managers, this is proving to be a complicated generation of workers to understand and retain in the workplace. In fact, 68% of Millennials surveyed say the longest they will stay at the same employer is 3 years. Surprisingly, today the average U.S. worker spends just 15 months in one role in today’s working […]

Working With Someone Who Drives You Nuts

Working with someone who drives you nuts can range from the co-worker who is simply too loud to the one who has no control over their “personal habits” (Did he just hack up a hairball?) to the person who is an outright ogre to be around. Every one of these employees obviously make some contribution […]

3 Family Business Owner Pitfalls to Avoid

Most family-owned businesses are small businesses, and inherent in most family businesses are a unique set of challenges. Be careful to avoid these common pitfalls that can plague a family business owner. You can’t escape the stress of your job. The line between the family business and the family get blurred easily. Unplugging from the […]

4 Habits for Managers to Break

Experience can be very helpful in many ways when leading a workforce, but not changing with the times can make that experience obsolete quickly. Following are four ingrained managerial habits I see being used in my client organizations that need to be broken immediately. Bad Habit #1: Going with what you know Tried and true […]