Experience can be very helpful in many ways when leading a workforce, but not changing with the times can make that experience obsolete quickly. Following are four ingrained managerial habits I see being used in my client organizations that need to be broken immediately. Bad Habit #1: Going with what you know Tried and true […]
Dealing with entitlements of customers and employees is a growing concern for business leaders. For example, in an online discussion, a person was upset about a restaurant wanting to charge for extra lettuce on his sandwich. How dare they! I watched the thread as people grew angry because a restaurant dared to charge for requested […]
Determination is your ability to align your energy and attention into a sharp focus. Want to deepen your resolve? Try these three steps: Choose practice over luck. Malcolm Gladwell wrote about the need for devoting 10,000 hours to performing a task to master it. How many of us have heard how it takes 15 years […]
Recently, we’ve seen employees come under social attack for video-recorded incidents of horrendous customer interaction. This is a trend that will grow. Are you ready? Follow these three ideas to better prepare yourself for the Facebook “Live” era. There are no secrets. The overshare culture has taken hold of our society. Nothing is off limits. […]
I recently read with horror about employees at a North Carolina restaurant serenading a group of police officers with a foul-mouthed rap song degrading these customers. http://nypost.com/2017/05/01/restaurant-employees-sing-f-tha-police-rendition-for-cops/ I’m sure most of my readers who saw that story shook their heads and thought, “Who thinks that is considered acceptable behavior?” Many executives I work with are […]
Do you think your small business is successful because of your quality products? You might be missing the most important part of success for your small business: the charisma. Charlotte had an amazing restaurant many years ago called Dikadee’s Front Porch, where people would line up into the parking lot to enjoy dinner. It was […]
To be a successful entrepreneur, you only have so much bandwidth. Most people don’t understand the plight of successful entrepreneurs — how the company is a full life-consuming project. For the vast majority of these business leaders, you have to pick 3 from your life’s menu of work, sleep, family, fitness, and friends. You can […]
Executives, listen to me… Stop! Just Stop! Take a moment to breathe. You are in a marathon, not a one-hundred-yard dash. You can’t keep up the pace you are attempting for the long haul. In the age of extremism, I’m watching executives become extremists in how they try to lead and grow their businesses. […]
What if you knew exactly what steps to take to achieve your goals in business? Would that be helpful? What if you knew exactly what your customers wanted to buy, how much risk would that minimize for you? We are in an information age where predictive leading indicators can show you the proper steps to […]
We live in trying times where the general stress of living continues to escalate. The political tension seems to be front and center on a daily basis, and by the number of friends I see leaving social media for an extended break, it is having a negative impact on the stress in people’s lives. Executives […]